SHIPPINGS & RETURNS
We process orders Monday to Thursday. Orders that reach us by 3pm on a Thursday (with the exception of custom items or pre-orders) will be shipped that week. Otherwise, we'll get to it the following Monday after the weekend. We use Royal Mail first class post for shipping in the majority of cases. Usually this will reach you within a few days or dispatch.
We'll always let you know when you're order is dispatched or ready for collection so you're not waiting by the front door unnecessarily.
Please allow a little extra time at busy periods such as Christmas.
We ship to the mainland UK and charge by order weight as follows:
Under 1kg - £4.99
Under 2kg - £9.99
Over 3kg - £14.99
If you're local - collection from our studio is also an option.
Returns & Exchange Policy
We're happy to accept returns without quibbling in most instances. Just let us know you want to return it and why by emailing us at firstname.lastname@example.org to keep us in the loop - don't forget to let us know if you'd prefer a swap or a refund. Then post it back to us within 14 days of receiving it, making sure you keep proof of postage.
Due to the nature of our products like for like swaps might not always be available so, in which case we'll issue a full refund.
We can only refund goods, not shipping, unless we've send you the wrong item or a faulty item - which is unlikely but as anything else, always possible. In that case, don't fret, we won't quibble, we'll just put it right.
*Please note that if your item is made to order - such as with custom items or pre-orders, we cannot take returns or issue refunds unless the item if faulty or not as described. Please be mindful that as most of our items are either handmade or have a handmade element, they will vary a little, as you'd expect - but not enough that you're surprised about what lands through your letter box!